Introduction
A SaaS (Software as a Service) marketing funnel is a framework that SaaS companies use to attract, convert, and retain customers, ultimately driving more sales and revenue. It is divided into steps that are intended to help potential clients through the purchasing process.
A SaaS Marketing Funnel is a series of steps that every consumer takes while purchasing your product. They begin by learning about you and then purchase your product. This may be accomplished through many means such as Facebook Ads or email marketing. The goal of these channels is to convert leads into consumers by educating them on the benefits of your product and why they should use it!
Any SaaS (software as a service) company’s purpose is to acquire new customers who will pay you to utilize their goods.Â
This means that if no one buys from you, no revenue is generated, which obviously has huge implications, especially for startups where costs are high but revenues are low compared to larger companies with more resources available, such as revenue share agreements with large partners, etc.
SaaS Marketing Funnel Stages
The SaaS marketing funnel consists of several stages that guide potential customers through the buying journey. These stages can vary slightly depending on the source, but here are the common stages:
1. Awareness: The purpose of this stage is to build awareness about your SaaS solution. Content marketing, social media, and advertising may all be utilized to drive traffic to your website or landing page. This stage is all about piquing your audience’s curiosity and establishing trust.
2. Engagement: Once people are aware of your product, the following stage is to get them to interact with it. To educate potential consumers about your product, provide helpful tools such as blog entries, webinars, or demos. Make yourself a reputable resource in your field.
3. Exploration: During this stage, potential customers explore your product. Offer free trials, interactive demos, or case studies to show the value your SaaS offers. Make it easy for them to see how your solution can address their needs.
4. Conversion: This is the stage at which leads are converted into paying clients. Provide subscription plans, price alternatives, and a straightforward onboarding procedure. To answer any problems, provide exceptional customer service.
5. Retention: Once you’ve attracted consumers, your priority should be to keep them. To retain client happiness, continuously deliver value, solicit feedback, and provide updates. Customer success and assistance are critical here.
6. Referral: Encourage satisfied customers to refer others. Implement referral programs or incentives to drive word-of-mouth marketing.
Key strategies to drive more sales in the SaaS marketing funnel include personalized content, optimizing the user experience, data-driven decision-making, and effective email marketing.
By effectively implementing these stages and strategies, SaaS companies can nurture leads, retain customers, and ultimately boost their sales and revenue.
How To Build The Perfect SaaS Marketing Funnel?
Building a perfect SaaS marketing funnel requires a well-planned approach. Here are steps to create an effective SaaS marketing funnel:
1. Understand Your Audience: Begin by properly comprehending your target audience. Understand their problems, requirements, and preferences. Make buyer personas to help direct your marketing efforts.
2. Content Strategy: Develop a content strategy that corresponds to the various stages of the funnel. Create material that is instructive and informative for the awareness stage, product-focused for the conversion stage, and customer success for retention.
3. Website Optimization: Make sure your website is user-friendly, loads quickly, and is mobile-friendly. Landing pages should be straightforward and convincing, directing visitors to the intended action.
4. Lead Generation: Capture potential leads’ information through different lead generation strategies like as content offerings, email sign-ups, and webinars.
5. Email Marketing: It should be used to nurture leads through the funnel. Send personalized and relevant material to prospects to help them progress from awareness to conversion.
6. Conversion Optimization: Create attractive calls to action (CTAs) and landing pages for conversion optimization. A/B test these elements to see which ones perform best. To stimulate sign-ups or sales, use compelling content and design
7. Customer Onboarding: Ensure that new customers have a good onboarding experience. Provide customers with the tools and assistance they need to properly understand and use your SaaS solution.
8. Customer Retention: Engage with existing customers on a regular basis. To keep customers pleased and decrease churn, provide regular updates, recommendations, and value.
9. Analytics and Optimization: Monitor and analyze the performance of your funnel on a regular basis. Identify bottlenecks or opportunities for improvement and implement data-driven improvements.
10. Referral Programs: Use referral programmes to encourage pleased customers to suggest others to your SaaS product. Word-of-mouth marketing may be a very effective tactic.
11. Customer Support: Provide great customer service to handle enquiries and complaints as soon as possible. Customers who are satisfied are more inclined to return and refer to others.
12. Feedback Loop: Create a feedback loop to gather client feedback and utilize it to enhance your product and marketing activities.
13. Scale and Adapt: As your SaaS business grows, scale your funnel accordingly. Be ready to adapt to changes in the market and customer behavior.
Creating the ideal SaaS marketing funnel is a constant exercise. To achieve long-term success, continual optimisation and a customer-centric strategy are required.
Remember to track key performance indicators (KPIs) at each level to analyze the success of your funnel and make any improvements.
What Are The SaaS Marketing Funnel Metrics?Â
Key SaaS marketing funnel metrics are crucial for tracking the performance of your marketing efforts and optimizing your strategy. Here are some essential metrics to keep an eye on at each stage of the funnel:
Traffic and Awareness Stage Metrics:
- Website Traffic: Measure the number of visitors to your website.
- Organic Traffic: Track how many visitors come from search engines.
- Social Media Engagement: Monitor likes, shares, and comments on social media.
- Click-Through Rate (CTR): Measure the effectiveness of your ad campaigns and email marketing.
Engagement Stage Metrics:
- Time on Page: Evaluate how long visitors spend on your content.
- Bounce Rate: Assess the percentage of visitors who leave your site after viewing a single page.
- Email Open Rate: Measure how many recipients open your marketing emails.
- Click-Through Rate (CTR): Track how many people click on links in your emails or content.
Conversion Stage Metrics:
- Conversion Rate: Calculate the percentage of visitors who take a desired action (e.g., sign up for a trial or make a purchase).
- Cost per Acquisition (CPA): Determine the cost of acquiring a new customer.
- Marketing-Qualified Leads (MQLs): Identify leads that are likely to convert into paying customers.
Onboarding Stage Metrics:
- User Activation Rate: Measure the percentage of new users who complete key actions.
- Time to First Value: Evaluate how long it takes for users to derive value from your product.
- User Retention Rate: Track how many customers continue using your product after onboarding.
Retention Stage Metrics:
- Churn Rate: Calculate the percentage of customers who cancel their subscriptions.
- Customer Lifetime Value (CLTV): Estimate the total revenue a customer generates during their time as a subscriber.
- Net Promoter Score (NPS): Measure customer satisfaction and likelihood to refer your product.
Referral Stage Metrics:
- Referral Conversion Rate: Assess the percentage of referrals that convert into new customers.
- Referral Source Tracking: Identify where your referrals are coming from.
Revenue Metrics:
- Monthly Recurring Revenue (MRR): Track the total revenue from subscriptions each month.
- Annual Recurring Revenue (ARR): Calculate the total annual subscription revenue.
- Customer Acquisition Cost (CAC): Measure the cost to acquire each new customer.
- Customer Acquisition Payback Period: Determine how long it takes to recover the cost of acquiring a customer.
Customer Support Metrics:
- Response Time: Monitor how quickly you respond to customer inquiries.
- Resolution Time: Measure how long it takes to resolve customer issues.
- Customer Satisfaction (CSAT): Collect feedback to gauge overall satisfaction with your support.
How To Do SaaS Marketing Funnel Analysis The Right Way?
Analyzing a SaaS marketing funnel the right way involves a strategic approach to understand customer behavior and optimize your conversion rates. Here’s a detailed guide:
1. Understand the SaaS Marketing Funnel:
- Familiarize yourself with the typical stages of a SaaS marketing funnel, which may include Awareness, Interest, Consideration, Conversion, and Retention.
2. Define Key Metrics:
- Identify the key performance indicators (KPIs) for each funnel stage, such as website visitors, sign-ups, trial conversions, and customer retention.
- Utilize analytics tools like Google Analytics, Mixpanel, or HubSpot to track these metrics.
3. Segment Your Audience:
- Segment your audience based on demographics, behavior, and other criteria.
- Analyze the funnel performance for each segment to identify opportunities for improvement.
4. Identify Drop-Off Points:
- Pinpoint where potential customers drop out of the funnel.
- Investigate why this occurs, which could include issues with your website, unclear messaging, or friction in the sign-up process.
5. A/B Testing:
- Implement A/B testing to experiment with different strategies for improving funnel conversion rates.
- Test variations of landing pages, call-to-action buttons, and email campaigns.
6. Personalize Marketing Efforts:
- Implement personalization to tailor content and messages to individual users based on their behavior and preferences.
7. Email Marketing Analysis:
- Analyze your email marketing campaigns to optimize open rates, click-through rates, and conversion rates.
8. Customer Feedback:
- Collect feedback from customers who churned or converted to gain insights into their decision-making process.
9. Competitor Analysis:
- Research your competitors to identify best practices and areas where you can differentiate your SaaS product.
 10. Iterate and Improve:
- Continuously iterate on your funnel strategies based on data-driven insights.
- Regularly review and adjust your marketing campaigns and website to align with your analysis.
Remember that the SaaS marketing funnel is an ongoing process. It’s crucial to adapt to changing customer behavior and market dynamics. Regular analysis and optimisation are key to success in this space.
What Is A Good SaaS Marketing Funnel Conversion Rate?
A good SaaS marketing funnel conversion rate can vary depending on several factors, including your industry, target audience, and the maturity of your business. However, as a general guideline, here are some benchmark conversion rates for different stages of the SaaS marketing funnel:
1. Awareness Stage:
- Click-Through Rate (CTR) for ads or content: 1-5% is considered a good range.
2. Interest Stage:
- Landing Page Conversion Rate (from visitors to leads): 20-30% is a reasonable target.
- Email Open Rate: 15-25% is a solid rate.
3. Consideration Stage:
- Trial or Demo Sign-Up Rate: 5-10% is a positive outcome.
- Content Download Rate (e.g., ebooks, whitepapers): 20-40% is a good range.
4. Conversion Stage:
- Conversion from Trial to Paid Subscriber: 20-30% is considered strong.
- Cart Abandonment Recovery Rate: 10-15% is a good benchmark.
5. Retention Stage:
- Customer Churn Rate: Less than 5% annually is desirable.
- Customer Lifetime Value (CLV): High CLV relative to your acquisition cost is a key metric.
It’s important to remember that these are general estimations, and the real standards may differ depending on your individual business, target audience, and market competitiveness.Â
The ideal way is to regularly assess and enhance the performance of your funnel. The most important thing is to maintain a favorable trend and strive for increasing conversion rates over time.
Additionally, industry-specific benchmarks may offer more accurate guidance, so consider researching conversion rate benchmarks for your particular sector.
Examples Of Marketing Funnels In SaaS
The specifics of your SaaS marketing funnel will depend on your target audience, industry, and unique business model. It’s important to continually analyze and adjust your funnel based on data and user behavior to optimize its performance.
1. Netflix: Netflix offers a free trial period so that you may evaluate the service before committing to paying for it. This allows businesses to pique the attention of potential subscribers in their product without having to spend anything up front.
After trying out the service during their free trial time, they may opt not to continue using it and cancel their membership, or even worse, they may never return! This is why Netflix provides pricing breaks if you join up with friends or family members (also known as referrals). Whether or not someone will refer your product is determined by its quality and ease of use—which takes us full circle back around!
2. Mailchimp: Mailchimp is an excellent email marketing platform. It’s so good, in fact, that it’s become one of the most popular tools in its category. Part of its success can be attributed to its ability to produce high-quality content and apply effective targeting methods. However, Mailchimp’s expertise of the marketing funnel is also important.
How To Set SaaS Marketing Funnel KPIs?
Setting KPIs for your SaaS marketing funnel is critical for measuring its effectiveness and making data-driven choices. Here’s how to define KPIs for your SaaS marketing funnel:
1. Understand Your Funnel Stages: Define your SaaS marketing funnel’s many stages, such as Awareness, Interest, Consideration, Conversion, Retention, and Advocacy.
2. Identify Relevant Metrics: Determine the most relevant KPIs that fit with your company goals for each funnel step. Here are a few examples:
- Website traffic, social media engagement, and click-through rates are all indicators of the awareness stage.
- Lead generation, email sign-ups, and content downloads are examples of consideration stage activities.
- Trial sign-ups, demo requests, and product sales are all part of the conversion stage.
- Customer churn rate, customer lifetime value (CLV), and renewal rates are all factors in the retention stage.
3. Set SMART Goals: Make sure your KPIs are SMART (Specific, Measurable, Achievable, Relevant, and Time-bound). Here’s an example: “Increase monthly trial sign-ups by 15% within the next quarter.”
4. Benchmark and Historical Data: Set reasonable KPI objectives using historical data and industry benchmarks. This will give you a sense of what is possible.
5. Allocate Resources: Determine the resources required to meet your KPIs, such as funding, staff, and tools.
6. Regular Monitoring: Continuously monitor your KPIs using analytics solutions like as Google Analytics, Mixpanel, or HubSpot. Set up frequent reports and dashboards to measure progress.
7. A/B Testing: Implement A/B tests to optimize your funnel at different stages and improve KPI performance.
8. Adjust as Needed: Be ready to adjust your KPIs if your business goals or market conditions change. KPIs should evolve with your business.
9. Collaboration: Involve your marketing, sales, and product teams in the KPI-setting process to guarantee organisational alignment.
10. Review and Analyze: Review and analyse KPI data on a regular basis. Look for trends, insights, and places for improvement.
11. Iterate and Optimize: Utilize the insights generated from KPI analysis to make data-driven choices and continuously optimize your SaaS marketing funnel.
Remember that your SaaS marketing funnel KPIs should be in line with your overall business goals. They serve as a framework for measuring your marketing efforts and making educated changes to meet your objectives.
SaaS Marketing Funnel Optimization – How to Do It the Right Way?
SaaS marketing funnel optimization is crucial for converting leads into loyal customers. Here’s a step-by-step guide on how to do it effectively:
1. Analyze Your Funnel: To begin, critically examine your SaaS marketing funnel. Determine where prospective customers leave or encounter obstacles in the customer journey. This study can give useful insights on areas that need to be improved.
2. Create Targeted Content: Create material for each level of the funnel. As your audience progresses through the funnel, tailor your messaging to match their individual requirements and pain points. Create interactive walkthroughs to make users reach activation and reduce time-to-value.
3. Leverage A/B Testing: A/B testing may be used to optimise landing sites, email campaigns, and other conversion points. Experiment with different aspects to see what works best for your audience.
4. Implement Marketing Automation: Marketing automation technologies may assist you in streamlining your funnel and efficiently nurturing prospects. They enable personalized communication as well as automatic follow-ups .
5. Measure and Iterate: Constantly check your funnel’s performance. Monitor critical metrics like conversion rates and client acquisition costs and make data-driven adjustments as needed.
6. Optimize User Experience: Maintain a consistent and user-friendly experience across the funnel. This includes responsive website design, quick page loads, and clear calls to action.
7. Personalize Communication: Make use of client data to tailor your marketing efforts. Adapting your messages and offerings to individual tastes can boost conversion rates significantly.
8. Retargeting: Use retargeting tactics to re-engage with users who did not convert the first time. This can entice potential consumers to return and enhance conversions.
Remember that SaaS marketing funnel optimization is an ongoing process. Regularly review and adapt your strategies to stay competitive and maximize your conversion rates.
SaaS Marketing Strategies
When it comes to SaaS marketing, it is similar to any other type of marketing in that it requires a written plan.Â
Let’s take a look at all of the excellent SaaS marketing methods you’ll need to implement to become the industry leader:
1. Inbound Marketing
Because the SaaS funnel perfectly mimics the Inbound approach, you may go back a step and analyze how to construct an inbound marketing plan by first identifying and displaying your consumers’ important characteristics.
With knowledge about their online behavior, difficulties, and communication preferences, these consumer qualities influence every step of the process.
The inbound approach assists you in creating content that tackles these obstacles and assists clients in resolving their issues. Successful SaaS firms distinguish themselves from their competition by concentrating on the challenges that their customers experience and providing resources to solve those problems.
2. Content Marketing
Content marketing will attract and retain loyal customers, increase brand awareness, and establish your business as a thought leader in the industry.
Create high-quality, informative material that addresses your target audience’s pain concerns. Blog articles, ebooks, webinars, and videos may all aid in the establishment of your authority and the attraction of organic visitors.
3. Search Engine Optimization (SEO): Optimize your website for search engines to improve your organic visibility. Effective SEO can drive valuable traffic to your site and increase conversions. According to HubSpot, businesses that prioritize content marketing experience 3 times more leads per dollar spent.
- On-Page SEO – On-page SEO is completely within your control. You must create content that people want to read, link to, and share, but there are other variables to consider as well.
- Off-Page SEO- Premium-quality links from authoritative websites dwell quantity when it comes to off-page SEO. Along with backlinking, social media channels are also essential to link and share from influential accounts as a quality indicator.
Search engine optimization is one of the best ways to make sure your website shows up in relatable search results quickly both organically and inorganically.
So most, SaaS businesses can benefit from adding SEO to their marketing strategy.
4. Pay-Per-Click (PPC) Advertising: Invest in paid advertising campaigns, such as Google Ads. PPC can help you reach a specific audience and generate quick results.
5. Personalization and Automation: Incorporate personalization and automation into email marketing. Tailor your messages and automate follow-ups to engage users throughout the customer journey.
6. Organic and Paid Search: Use both organic and paid search strategies. Paid search can attract qualified leads, while organic search helps you build long-term visibility.
7. Mobile Optimization: Ensure your SaaS product and marketing materials are mobile-friendly. A significant portion of users access SaaS solutions on mobile devices, so a seamless mobile experience is crucial.
8. Customer Education: Provide resources and guides to educate your users about your SaaS product. Help them get the most out of your solution, which can improve retention and customer satisfaction.
9. Referral Programs: Implement referral programs to encourage your existing users to refer new customers. This can drive organic growth and expand your customer base.
10. Influencer Marketing: Collaborate with industry influencers who can promote your SaaS product to their audience. Their endorsement can build trust and credibility among potential customers. A study by Social Media Examiner revealed that 73% of marketers believe that their efforts through social media marketing have been somewhat or very effective for their revenue growth.
These strategies can vary in effectiveness depending on your target audience, product, and industry. It’s essential to test and adapt your approach to find the best combination of strategies that work for your SaaS business.
What Are The 7 Layers Of The Sales Funnel?
The sales funnel is made up of several phases or levels, each having its own purpose in the customer’s journey. Here is a detailed description of the seven tiers of the sales funnel, with no repetition:
1. Awareness Stage: It is the point at which potential clients become aware of your product or service. It is all about raising brand recognition using content marketing, social media, and advertising. The objective is to attract a large audience’s attention and make them aware of their problem or need.
2. Interest Stage: Leads are actively interested in your offering at this point. They may interact with your material, join up for emails, or follow you on social media. The idea is to develop your authority in the business by further educating them about their problem and your solution.
3. Consideration Stage: Leads are contemplating your product as a solution to their problem at this time. They may download detailed information, compare your product to rivals, or participate in webinars. The emphasis is on giving thorough information and responding to their issues.
4. Intent Stage: Prospects that have a strong desire to buy something. They might ask for a demo, a trial, or a quote. The idea is to get them closer to making a purchasing decision by addressing specific questions and demonstrating the value of your product.
5. Evaluation Stage: Prospects assess your goods thoroughly at this stage. They can want references, testimonials, or case studies. It’s critical to present social evidence and reassure them of your solution’s quality and efficacy.
6. Purchase Stage: The purchase stage is where the actual sale takes place. By completing a purchase or signing a contract, the prospect becomes a client. It is critical to make the purchasing procedure as simple as possible.
7. Loyalty and Advocacy Stage: The adventure does not end with the purchase. In this last step, you want to convert clients into ardent supporters. Encourage them to leave comments, write reviews, recommend others, and engage with your business in the future. This increases brand loyalty and may result in repeat business and referrals.
Understanding each layer of the sales funnel allows companies to customize their marketing and sales tactics to efficiently guide potential consumers through the process, from first awareness to becoming committed advocates.
10 SaaS Marketing Strategies To Reduce The Sales Cycle For SaaS
Reduced sales cycles for SaaS (Software as a Service) solutions are critical for higher conversion rates. Without duplicating stuff, here are ten particular techniques for accomplishing this:
1. Clear Value Proposition: Craft a concise and compelling value proposition that immediately communicates the benefits of your SaaS solution. This clarity helps prospects understand the product’s value quickly.
2. Free Trials and Demos: Offer free trials or live demos of your SaaS product. Allowing potential customers to experience the software firsthand can accelerate their decision-making process.
3. Onboarding Simplified: Simplify the onboarding process. Make it simple for people to begin using your SaaS product by giving clear instructions and user-friendly interfaces.
4. Targeted Content: Create material that is suited to different phases of the sales cycle. Offer instructive information to leads at the awareness stage; case studies and testimonials to leads closer to conversion.
5. Multi-Channel Marketing: Implement a multi-channel marketing strategy that combines email, social media, and content marketing. This guarantees that your message reaches prospects through telemarketing to convert and concentrate your efforts on them to shorten the conversion cycle.
6. Sales and Marketing Alignment: Make sure your sales and marketing teams are on the same channels they choose.
7. Lead Scoring: Use lead scoring to prioritize prospects with high intent. Identify prospects who are more like page. Coordination of activities can result in faster lead qualifying and shorter sales cycles.
8. Customer Support: Provide prompt and responsive customer service. Responding to queries and concerns as soon as possible will help to develop trust and speed decision-making.
9. Retargeting: Implement retargeting tactics to re-engage with leads who have expressed interest but have not converted. This may entice them to return to the funnel.
10. Customer Referrals: Encourage pleased consumers to suggest your SaaS product to others. Referrals from current users can result in faster conversions.
SaaS firms may dramatically cut their sales cycle and turn leads into customers more effectively by combining these tactics. For the best results, tailor your strategy to your unique product and target demographic.
How Can Sales Enablement Help You with Driving More Great Results in SaaS?
In the SaaS (Software as a Service) market, sales enablement is crucial to achieving exceptional outcomes. Here’s how it can assist:
1. Training and Onboarding: Sales enablement equips sales teams with organized training and onboarding programmes. This ensures that sales personnel have a thorough grasp of the product, its benefits, and how to properly market it.
2. Content and Collateral: Sales enablement is in charge of creating and curating sales information and collateral. This contains pitch decks, case studies, product documentation, and resources for dealing with objections. These products are available to sales teams in order to better engage prospects.
3. Sales Playbooks: Sales enablement creates sales playbooks that outline how to approach various types of prospects, resolve objections, and complete transactions. This guarantees a smooth and efficient sales procedure.
4. Tools and Technology: It gives sales teams with the essential tools and technology, such as CRM systems and sales automation software. These technologies assist to expedite procedures and track leads and conversions.
5. Customer Insights: Through data analysis, sales enablement provides insights into customer behaviour and preferences. This data enables sales teams to customise their approach, boosting the chances of closing agreements.
6. Feedback Loops: It creates feedback loops between the sales and product development departments. This aids in the ongoing improvement of the product based on client input and sales experiences.
7. Alignment with Marketing: Sales enablement unites the activities of sales and marketing. This guarantees that marketing materials and campaigns complement the sales process, resulting in a more seamless flow of leads from marketing to sales.
8. Sales Coaching: Sales enablement offers sales personnel with coaching and mentorship. This can help them hone their talents, strengthen their pitch, and conquer sales hurdles.
9. Metrics and Analytics: It provides sales teams with access to essential performance metrics and analytics, allowing them to track their success and change their plans accordingly.
10. Streamlined Processes: Sales enablement aids in the optimisation and streamlining of the sales process, lowering the time it takes to close deals and increasing efficiency.
SaaS organizations can empower their sales teams with the information, resources, and support they need to achieve better outcomes, close transactions more efficiently, and ultimately increase revenue by properly implementing sales enablement practices. It promotes a culture of continuous development and customer-centric selling, both of which are critical in the SaaS market.
Conclusion
The SaaS marketing funnel is divided into multiple stages, beginning with awareness and moving through consideration and assessment to the ultimate conversion. developing a great SaaS marketing funnel entails developing targeted content, employing KPIs, and successfully analyzing the funnel.Â
Customer acquisition cost and churn rate are important metrics to track, and a healthy SaaS marketing funnel conversion rate generally averages around 2-5%.
There are several SaaS marketing funnel examples, each geared to a different industry or target. Setting KPIs for the SaaS marketing funnel is critical for measuring progress and optimizing the funnel.
By providing free trials, clear value propositions, and timely customer assistance, SaaS marketing methods strive to shorten the sales cycle.
By offering training, information, and synchronizing sales and marketing activities, sales enablement plays a critical part in attaining exceptional outcomes in SaaS. Understanding the seven layers of the sales funnel, from awareness to loyalty and advocacy, aids in efficiently guiding clients through the journey.
Continuous funnel analysis and refinement is required for SaaS marketing optimization.
In Summary, with the help of sales enablement and strategic marketing initiatives, a well-executed SaaS marketing plan supported by a finely-tuned funnel may lead to shorter sales cycles and improved outcomes.